Our Grievance Redressal Mechanism
At TEQ Academy, we believe in maintaining a transparent and responsive environment. If you have faced any issues regarding academics, administration, or support services, please reach out to us through the appropriate channels outlined below.
Level 1: Dedicated Support Team
For immediate assistance or general queries, please contact our student support helpdesk. Most concerns are resolved at this level within 24-48 working hours.
Level 2: Grievance Officer
If your concern is not resolved to your satisfaction at Level 1, you may escalate the matter to our Grievance Redressal Officer. Please include your previous ticket/reference number.
Level 3: Management Escalation
In the rare event that your issue remains unresolved after contacting the Grievance Officer, you may write directly to the higher management.
Need to submit a formal complaint?
You can also use our secure contact form to reach out to us directly.
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